Privacy Policy
Last updated: June 2026
Golden Star City Resort respects your privacy and is committed to protecting the personal data you share with us when you visit our website, contact the hotel, request information, or make a reservation through our booking partners.
Who we are
Golden Star City Resort is a 4-star boutique hotel located at Pavlou Kountouriotou 73, Thermaikos 570 19, Thessaloniki, Greece. You can contact us by phone at +30 239 202 2755 or by email at reservations@goldenstarhotel.com.
Personal data we may collect
Depending on how you interact with the website and the hotel, we may collect your name, contact details, reservation details, stay preferences, communication history, payment-related information handled through secure booking/payment providers, and technical information such as IP address, browser type, device information and cookie identifiers.
How we use personal data
We use personal data to respond to enquiries, manage reservations and guest requests, provide hotel services, communicate important information about your stay, improve our website and services, protect our systems, comply with legal obligations, and maintain our legitimate business records.
Booking engine and third-party services
Online reservations are handled through the Golden Star City Resort booking engine at goldenstarcityresort.reserve-online.net. When you use this service, your data may also be processed by the booking provider under its own technical and security procedures.
Legal basis for processing
We process personal data when it is necessary for a contract or pre-contractual request, when we have a legal obligation, when we have a legitimate interest in operating and protecting our services, or when you have given consent, for example for certain cookies or marketing-related communications.
Data sharing
We may share data only where necessary with trusted service providers such as booking systems, IT providers, payment processors, communication providers, professional advisers, or public authorities where required by law. We do not sell personal data.
Data retention
We keep personal data only for as long as needed for the purposes described above, including reservation management, legal, accounting, tax and dispute-resolution requirements. When data is no longer needed, it is deleted or anonymised.
Your rights
Subject to applicable law, you may request access to your personal data, correction, deletion, restriction of processing, objection to processing, data portability, or withdrawal of consent where processing is based on consent. To exercise your rights, contact us at reservations@goldenstarhotel.com.
Security
We apply appropriate organisational and technical measures to protect personal data against unauthorised access, loss, misuse or alteration. No online service can be guaranteed to be completely secure, but we work to protect the information entrusted to us.
Updates to this policy
We may update this Privacy Policy when our services, website or legal requirements change. The latest version will always be available on this page.